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Service Designer

We Are Hiring

Have you heard? Ascension Technologies, one of the largest healthcare information technology services in the country, is making a shift in their IT space!

 

Join the IT revolution with us as we turn our attention from technology that supports our national health system to developing, deploying, and driving technology that will change the face of healthcare.

 

If you enjoy creating something new, dreaming big, and have a passion for your expertise we encourage you to apply!

Why Join Ascension?

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. We believe you should be a tech founder not a fixer – that’s how we do tech at Ascension.
 

Where You Will Work

 

Flourish at Cortex; the region’s largest innovation campus. Located in the heart of St. Louis, Cortex is a nationally recognized innovation hub that supports all technology sectors. As such, Ascension joins this community to help you thrive. Enjoy great food, gourmet coffee, gym, and a variety of workspaces and recreational activities to spark your creativity. With such a strong network of tech professionals in the area, you’ll have plenty of opportunity to make connections and exchange ideas!

What You Will Do

You’ve designed products. You’ve designed experiences. Now come join us in building the future of people-centered healthcare.  Be a part of creating something special from the ground up that truly makes a difference.
 
As part of our transformational shift, we have established an in-house, interdisciplinary Design team tasked with designing the technology-enabled services and experiences of healthcare across the entire spectrum of care delivery. This team – in deep collaboration with colleagues in research, product management, technology, clinical practice, and more – uses human-centered design methods to understand the needs and motivations of our patients and providers and bring solutions to life.
 
As a Service Designer, your role will be responsible for creating seamless service experiences for patients, caregivers, and clinicians, with consideration for entire end-to-end journeys. As a comprehensive healthcare system that includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, operating room operations, financial transparency and payment, care coordination, and more.
The work of the team you will be a part of will be anchored in human-centered design methodology and include research and synthesis to understand latent user needs, design explorations to iteratively generate design options, ample prototyping to bring ideas to life, collaboration with design, product, marketing, and clinical colleagues, and a relentless passion for engaging directly with the user to continuously improve their experience.
 
Key Responsibilities
 
Your role will be part of the early formation of the interdisciplinary Design team, and you will help to put best practices in service design in place for the team. You will teach your peers and mentor less experienced designers, and you will be part of bringing design and design thinking to non-design colleagues across the organization.
  • Lead strategic service design projects from conception to execution
  • Establish service design best practices and support service design team development
  • Represent service design capabilities with executive leaders across the organization

What You Will Need

Expert capability in visual and written communication design and the use of human-centered design methods are critical to this role. An understanding of how communications connect to and are shaped by service design, digital UX design, technology, brand, and marketing strategies is highly valued, as is experience with healthcare, ecommerce, and behavioral economics.
 
Key Knowledge:
  • Empathy for the user and a deep understanding of user-centered design (UCD) practices and principles
  • A strong portfolio of work in service design, showcasing experience across the span of the design process
  • Ability to identify design opportunities and iteratively evaluate and refine concepts through user-centered research and synthesis
  • Collaborating with colleagues to generate many possible design solutions
  • Rapid prototyping to bring concepts to life in service of learning and advancing understanding of user needs and behaviors
  • Conducting feedback discussions with users and internal stakeholders to refine concepts
  • Experience in designing with a wide range of service experience media, such as interpersonal communications, digital technologies, physical communications collateral, and physical space design.
  • Fluency in service design methods, such as creation of user journeys, service blueprints, service playbooks, service provider training, and more
  • Excellent interdisciplinary team collaboration skills, including team leadership
Education:
  • Bachelor's or Master's degree in relevant design field preferred, although High school degree/GED + substantial work experience will be considered.
Work Experience:
  • 3+ years professional design experience required; experience working in healthcare preferred. Must have a strong portfolio that visually showcases strength and diversity of work.
 
*** Please include a link to your portfolio in your application ***
We want you to show off your initiative, intuition, and results from whatever you’ve been working on in the past.  Please share your portfolio of work. Tell us what inspires you. Show us what you’ve been up to, and we will do the same!
#m!t2020

Equal Employment Opportunity

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
 
 
EEO is the Law Poster Supplement

E-Verify Statement

Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site) 

Job ID: 327515
Category: Business Administration
Facility: MOSTL Ascension System Office
Ministry: Ascension
Location: St. Louis, MO

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