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Communications Automation Specialist

We Are Hiring

Communications Automation Specialist - Audience Engagement - Full-Time, Days - Ministry Service Center - Indianapolis, IN

Why Join Ascension?

The Ascension Ministry Service Center (MSC) provides business services for all of Ascension so that front-line associates can focus on what matters most – caring for patients. Some of the services include payroll, benefits, accounts payable and accounting. Over the years, the Ministry Service Center has matured into a central hub of teams providing innovative support to associates across Ascension. Teams at the MSC are often the go-to source for complex transformations, enterprise-wide projects, new services and other work that involves understanding the complexities of a large multi-state organization.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.

What You Will Do

As a Communication Automation Specialist with Ascension Ministry Sevice Center, you will have the opportunity to Consult with clients to maximize communications effectiveness by facilitating the planning, design, delivery, and evaluation of targeted messaging; and leveraging Ascension’s enterprise-wide digital communications platform and others, as appropriate.


  • Maintain effective relationships with existing clients; pursue and develop new business opportunities as appropriate
  • Coordinate complex communication projects; conduct needs assessments, develop and deliver solutions and assets to meet needs, and ensure client success through provision of ongoing service and technical troubleshooting
  • Meet or exceed service-level agreements
  • Develop and deliver client training events and materials
  • Maintain, build, and leverage technical knowledge and skills, both within the team and cross-functionally
  • Consult on, prepare, finalize, and distribute internal and external messaging; create original content as needed
  • Analyze message effectiveness and consult on solutions for continuous improvement
  • Define, document, share, and follow work processes to ensure consistent, high-quality results
  • Effectively steward the One Ascension brand

What You Will Need


  • High school diploma or GED required
  • Bachelor’s degree in a technical field or liberal arts preferred (e.g. Computer Science, MIS, Informatics, Communications, English, Graphic Design); or equivalent combination of education and 1+ years experience with digital communication technology within a corporate environment.

Work Experience:

  • Two years of program or service delivery experience preferred


Equal Employment Opportunity

Ascension Ministry Service Center is an EEO/AA employer: M/F/Disabled/Vet.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

The Ascension Ministry Service Center participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site) 

Job ID: 349805
Category: Business Administration
Facility: MOSTL Ascension Health MSC
Ministry: Ascension Ministry Service Center
Location: Indianapolis, IN

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