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Sr. Service Designer

We Are Hiring

The newly formed Ascension Design team is looking for an experienced Sr. Service Designer to join us in designing the future of people-centered healthcare.
 
This role is responsible for creating seamless service experiences for patients, caregivers, and clinicians, with consideration for entire end-to-end journeys. As a comprehensive healthcare system that includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, operating room operations, financial transparency and payment, care coordination, and more.
 
Expert capability in assessing service journeys, creating journey maps and service blueprints, and the use of human-centered design methods are critical to this role. An understanding of how services interplay with digital experiences, technology, communications, and physical environments is highly valued, as is experience with healthcare, retail services, and behavioral economics.
 
The work of the team will be anchored in human-centered design methodology and include research and synthesis to understand latent user needs, design explorations to iteratively generate design options, ample prototyping to bring ideas to life, collaboration with design, product, operations, or marketing, and clinical colleagues, and a relentless passion for engaging directly with the user to continuously improve their experience.
Please include a link or a copy of your portfolio in your application.
  

Why Join Ascension?

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. We believe you should be a tech founder not a fixer – that’s how we do tech at Ascension technologies.
 
Where You Will Work
 
This position is based out of our new studio located in Cortex, the region’s largest innovation campus. Located in the heart of St. Louis, Cortex is a nationally recognized innovation hub that supports all technology sectors. As such, Ascension joins this community to help you thrive. Enjoy great food, gourmet coffee, gym, and a variety of workspaces and recreational activities to spark your creativity. With such a strong network of tech professionals in the area, you’ll have plenty of opportunity to make connections and exchange ideas! 
   

What You Will Do

Your role will be part of the early formation of the interdisciplinary Design team, and you will help to put best practices in Service Design in place for the team. You will teach your peers and mentor less experienced designers, and you will be part of bringing design and design thinking to non-design colleagues across the organization.
 
Responsibilities:
  • Lead strategic service design initiatives from conception to execution
  • Establish service design best practices and support service design team development
  • Represent service design capabilities with colleagues across the organization
Skills and Knowledge
  • Empathy for the user and a deep understanding of user-centered design (UCD) practices and principles
  • A strong portfolio of work in service design, showcasing experience across the span of the design process
  • Ability to identify design opportunities and iteratively evaluate and refine concepts through user-centered research and synthesis
  • Collaborating with colleagues to generate many possible design solutions
  • Rapid prototyping to bring concepts to life in service of learning and advancing understanding of user needs and behaviors
  • Conducting feedback discussions with users and internal stakeholders to refine concepts
  • Experience in designing with a wide range of service experience media, such as interpersonal communications, digital technologies, physical communications collateral, and physical space design.
  • Fluency in service design methods, such as creation of user journeys, service blueprints, service playbooks, service provider training, and more.
  • Excellent interdisciplinary team collaboration skills, including team leadership
     
**Must have a strong portfolio that visually showcases strength and diversity of work.
 

What You Will Need

Education:
  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required
Work Experience:
  • 3 years of Professional Design experience required.
  • 5 years of Professional Design experience preferred.
  • 1 year of leadership or management experience preferred.
 #m!t2020 

Equal Employment Opportunity

Ascension is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
 
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

Ascension participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site) 

Job ID: 350957
Category: Business Administration
Facility: MOSTL Clinical Informatics
Ministry: Ascension
Location: St. Louis, MO

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