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Senior Product Communication Designer

We Are Hiring

The newly formed Ascension Design team is looking for a Senior Product Communication Designer to join us in designing the future of people-centered healthcare! This role will be part of the early formation of the interdisciplinary Design team at Ascension, the largest non-profit healthcare system in the United States, and is based out of Ascension’s new design studio, located in the WeWork offices in Chicago’s River North neighborhood. 
As a Senior Product Communication Designer, you will collaborate in designing our patient-facing products and services, with an emphasis on all communicative aspects of those experiences. This could include the conversational experience of our call centers, the visual design of our digital interfaces, integrated digital/physical wayfinding systems within our facilities, and communications that support patient familiarity and use of our services. 

Why Join Ascension?

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. We believe you should be a tech founder not a fixer – that’s how we do tech at Ascension technologies.
Where You Will Work
River North is Chicago’s most renown area. It's home to the Magnificent Mile, one of the best-known shopping districts in the country, as well as one of the most iconic attractions in the city: Navy Pier. Ascension’s workspace is right in the heart of this area inside a historic landmark building with amenities to help feed your creativity. Enjoy lounges, private offices, and conference rooms with stunning views of the Chicago River—plus an onsite fitness center and a coffee bar with full-time barista. Commuting is a breeze with more than 10 bus lines all within a two-block radius. After work, walk out and enjoy some of the city’s best restaurants and entertainment options.

What You Will Do

Your work will range across many different forms of media including digital interfaces, websites, videos, product and architectural graphics, and printed collateral. The work of the team will be anchored in human-centered design methodology and include research and synthesis to understand latent user needs, design explorations to iteratively generate design options, ample prototyping to bring ideas to life, and collaboration with product, marketing, and clinical colleagues. 
The role will also support the creation of Consumer Products team communications such as presentations, videos, websites, and events, primarily for internal audiences including executive leadership, internal project teams, and business partners. 
Please include a link to your portfolio in your application. 
  • Serve as lead Product Communication Designer on multiple Consumer Products teams 
  • Support Consumer Products team communications 
  • Establish communications design best practices, support communications design team development, and educate collaborators on communications design techniques. 
  • Collaborate with counterparts in Marketing and Communications to ensure proper integration of the Ascension brand experience, brand voice, language research, and editorial and style guidelines in our product experiences, and in service of having the Marketing and Communications team and the Consumer Products team insights mutually informing each other in the creation of new product experiences and their go-to-market campaigns. 
  • Expert capability in visual and written communication design 
  • An inspiring portfolio that includes a diverse range of media, including digital interfaces 
  • Experience applying human-centered design methods to the creation of communication experiences, including exploratory research, synthesis, and prototyping 
  • Proficiency with design management and the experience to advance the communication design discipline 
  • Experience visualizing complex frameworks such as infographics, user journey maps, or data visualizations is highly preferred 
  • An understanding of how communications connect to and are shaped by service design, digital UX design, technology, brand, and marketing strategies is highly valued 

What You Will Need

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.
Work Experience:
  • 3 years of experience required.
  • 5 years of experience preferred.
  • 1 year of leadership or management experience preferred.

Equal Employment Opportunity

Ascension is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

Ascension participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site) 

Job ID: 350967
Category: Business Administration
Facility: MOSTL Clinical Informatics
Ministry: Ascension
Location: Chicago, IL

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