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Want to change your preferred location?
You’ll then get information specific to your new service region.

Call Center Supervisor

We Are Hiring

Spv-Call Center - Other Patient Sprt Svcs 001 - Full-Time,Rotating - Sacred Hrt Hosp Pensacola - Pensacola,FL

Days with flexibility

Why Join Ascension?

Ascension Sacred Heart is a faith-based health system that provides a network of hospitals, outpatient health centers, physician offices, rehabilitation centers and a variety of other health services to communities in South Alabama and across Northwest Florida.  The health system includes the 566-bed Ascension Sacred Heart Hospital in Pensacola and the Studer Family Children’s Hospital at Sacred Heart, the region's only facility specializing in the care of children. Major regional services based in Pensacola also include the Heart and Vascular Institute, the area's leading Stroke Center, a Level II Trauma Center, and a Cancer Center affiliated with MD Anderson Cancer Network.   In 2003, Ascension Sacred Heart opened its Emerald Coast hospital, a 76-bed community hospital in Walton County, near Destin, Fla. Ascension Sacred Heart also includes a 75-bed hospital in Panama City where services include a Level II trauma center and advanced cardiovascular care, as well as a 19-bed community hospital in Port St. Joe, FL, that serves Gulf and Franklin counties.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.

What You Will Do

As an associate with Sacred Heart Health System-FL, you will have the opportunity to supervise the daily activities of the call center staff in assigned areas.

Responsibilities:

  • Provides leadership, orientation, training, coaching, and mentoring to departmental staff. Assists with performance evaluations and disciplinary actions.
  • Determines, coordinates and supervises daily staffing assignments and staffing levels.
  • Ensures staff compliance with departmental and organizational policies, procedures and protocols.
  • Participates in multidisciplinary meetings, committees, and projects addressing issues related to educational initiatives, conflict resolution, cost containment issues, implementation of new services/systems, and performance measures.
  • Works collaboratively with leadership to meet and exceed call center performance standards.

What You Will Need

Education:

  • Diploma 
    • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required

Work Experience:

  • 1 year of experience required.
  • 4 years of experience preferred.
  • 2 years of leadership or management experience preferred.
  • medical terminology preferred

Equal Employment Opportunity

Sacred Heart Health System is an equal opportunity employer.

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

Sacred Heart Health System participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site) 

Job ID: 360153
Category: Administrative Support
Facility: FLPEN MSO
Ministry: Sacred Heart Health System, FL
Location: Pensacola, FL

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