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RN Patient Navigator

We Are Hiring

RN-Patient Navigator - Dell Children's Medical Group Hearing Program - Full-Time, Day - Strictly Pediatrics Medical Office Building - Austin, TX

The Hearing Center at Dell Children's (THC) under (ENT) Cochlear Implant (CI) Dr. Corrie Roehm

Schedule: Monday through Friday 8-5

Location: Strictly Pediatric Office


Why Join Ascension?

Ascension Seton, based in Austin, Texas, is a faith-based non-profit healthcare system founded in 1902 by the Daughters of Charity. Called to be a sign of God’s unconditional love for all, Ascension Seton strives to expand access to high-quality, low-cost, person-centered care and services. Ascension Seton operates more than 100 clinical locations, including four teaching hospitals which serve as training sites for Dell Medical School at The University of Texas.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.


What You Will Do

As the RN Patient Navigator you, will navigate the patients/parents through the healthcare network as a cochlear implant candidate, they see Dr. Roehm, audiologist, speech language therapy before and after the implant. This RN will track all appointments for Neuro Psychic, MRIs, labs and office THC visits etc. as needed to proceed through the candidacy pathway. When the candidate is selected for surgery, on surgery day the RN will go over to DCMC and sit with parents for a few minutes to answer questions and to just be there if needed. The RN will be responsible for many patients at once and will need to be aware of where the child is in CI candidacy and after care process/and progress. RN will organically discover barriers to success of treatment it will be important to be a great communicator with Social Work, parents/patients and CI team for those barriers to be removed by assisting Social Worker. Will work directly with Dr. Roehm's clinical RN daily/weekly for communication on behave of CI patients.


Must have a Huge heart full of compassion for children with special needs and understanding and empathy of grief process of parents, able to walk beside them in this process. Be a strong organizational person with an understanding of technology is a must you track all aspects of the patients care and document in EHR and CI data base. Must be a strong leader and work well within a team approach to healthcare with multiple service providers, community providers, partners ISD's etc. Must be a clear communicator and have follow through to close loops for the patients care as the RN navigates the patient through the CI candidacy road map.


  • Functions as a liaison for management staff, administration, physicians, managed care companies, community organizations, and other customers.
  • Coordinates efforts for treatment and promotes quality improvement and educational efforts.
  • Compiles data, tracks outcomes, and makes recommendations for process improvement.
  • Provides referrals/support for follow-up care for patients who are uninsured or underinsured.

What You Will Need


  • Required Credential(s):
    • Registered Nurse credentialed from the Texas Board of Nursing.  
  • Preferred Credential(s):
    • BLS Provider credentialed from the American Heart Association (AHA). 


  • Diploma 
    • Diploma from an accredited school/college of nursing required.

Work Experience:

  • ENT experience preferred.
  • Good knowledge base/understanding of the hearing-impaired world preferred.
  • None required.

Equal Employment Opportunity

Seton Healthcare Family is an equal employment opportunity / Affirmative Action employer and complies with all applicable federal, state and local equal employment regulations and laws. It is the policy of the Seton Healthcare Family to afford equal employment opportunities to all employees and prospective employees without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local laws. This policy applies to all personnel actions, such as hiring, promotion, transfer, demotion, termination, layoff and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.

Affirmative Action goes beyond the concept of equal employment opportunity. Affirmative Action policies and programs are required to overcome the present effects of past discrimination and to achieve equal employment opportunity for members of groups that are or have been formerly under-represented. Affirmative Action policies and programs are tools whereby additional efforts are made to recruit, employ and promote qualified members of formerly excluded groups, even if that exclusion cannot be traced to particular discriminatory actions. Through specific and result-oriented activities, Seton Healthcare Family’s goals are to ensure that every person is given full consideration through equal employment opportunity policies and practices and to achieve a representative workforce through its affirmative action efforts.
It is further the policy of the Seton Healthcare Family to encourage vendors, contractors, affiliate institutions and others doing business with the Seton Healthcare Family to observe the principles of Equal Employment Opportunity and Affirmative Action.

Seton Healthcare Family is an EEO/AA employer: M/F/Disabled/Vet.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

Job ID: 360591
Category: Nursing
Facility: TXAUS Dell Childrens Medical
Ministry: Ascension Seton, TX
Location: Austin, TX

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