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Technology Specialist

We Are Hiring

Technology Specialist- Ops Ascension Reliability Center ARC - Full-Time, Rotating - 800 Tower Dr - Troy, MI

Why Join Ascension?

Ascension Technologies  leverages technology to create collaborative solutions that improve everyday health decisions. The technology enables seamless access to data across all applications transforming the customer experience when interacting with technology and enhancing our ability across Ascension to better serve communities with greater agility and responsiveness.  It is used to provide insightful use of automation and data-drive improvements to enhance the provider, patient and consumer experience as well as keeping cybersecruity with a strong posture to protect data and other valuable assets.  

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs. 

What You Will Do

Job Summary:

  • Works with assigned customers/areas to translate business requirements into application/system monitoring solutions.

Responsibilities:

  • Serves customers as a key point of contact. Manages customer expectations and ensures prompt and complete customer service. Forms productive networks with internal and external customers and the vendor community. Produces technical documentation and instructions for proactive monitoring of applications/systems, working to ensure customer focus & system reliability.
  • Conducts diagnosis of most system problems. Designs, directs and performs analyses to resolve complex issues including analysis of technical and system solutions.
  • Participates in the design of technical requirements for the application/solution.
  • Serves as a staff resource and mentor regarding understanding of architectural systems.

Complexity of Work:

  • Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a fast paced environment.

What You Will Need

Education:

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required

Work Experience:

  • 3 years of experience preferred.

Equal Employment Opportunity

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
 
 
EEO is the Law Poster Supplement

E-Verify Statement

Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site) 

Job ID: 361037
Category: Information Systems
Facility: MOSTL Ascension Technologies
Ministry: Ascension Technologies
Location: Troy, MI

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