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Director - Volunteer Services

We Are Hiring

Director - Volunteer Services - Volunteer Services 001 - Full-Time, Rotating - Seton Northwest Hospital - Austin, TX

M-F 8-5, Position will require travel between locations at Ascension Seton Northwest, Ascension Seton Hays and Ascension Seton Williamson

Why Join Ascension?

Ascension Seton, based in Austin, Texas, is a faith-based non-profit healthcare system founded in 1902 by the Daughters of Charity. Called to be a sign of God’s unconditional love for all, Ascension Seton strives to expand access to high-quality, low-cost, person-centered care and services. Ascension Seton operates more than 100 clinical locations, including four teaching hospitals which serve as training sites for Dell Medical School at The University of Texas.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.


What You Will Do

As a Director of Volunteer Services at Ascension Seton, you have the opportunity to manage robust hospital volunteer programs at Ascension Seton Northwest, Ascension Seton Hays and Ascension Seton Williamson. Ascension Seton Volunteers are passionate individuals with servant hearts who are vital to our mission.  You are responsible for all aspects of the recruitment and onboarding of volunteers, including but not limited to marketing, interviewing, selecting, and onboarding. You have the unique opportunity to work with hospital leadership to determine the volunteer needs of the hospital to support hospital associates and deliver a positive patient experience.


  • Manages multiple hospital volunteer programs including recruitment and onboarding efforts for all programs (adults and students).
  • Manages all aspects of external volunteer partnerships (i.e., pet therapy) to ensure compliance with hospital policies, processes and standards
  • Coordinates planning, communication, logistics, and execution of all volunteer orientations
  • Facilitates all aspects of volunteers onboarding and training experience, including pre-and post onboarding health and safety screenings
  • Manages volunteer placements as needed by departments
  • Coordinates planning, communication, logistics, and execution of all department events such as Volunteer Appreciation Week and Holiday events including budgetary planning
  • Responsible for reporting on team volunteer impact goals and statistics quarterly
  • Champions volunteer program with associates in an effort to elevate program awareness and support departmental engagement. Cultivates relationships and positive rapport with hospital associates and leadership.
  • Supports positive volunteer engagement and volunteer retention through relationship building, rounding, written communications (newsletter articles, flyers, invitations, emails etc.) and verbal communications.
  • Works collectively with other ministry Directors of Volunteer Services to ensure program consistency and efficiency where possible
  • Collects and analyzes volunteer utilization data demonstrating measured impact, increased patient satisfaction scores, lowered readmission rates and increased organizational focus on patient and family centered care.

What You Will Need


  • Diploma 
    • Bachelor's degree in human resources, psychology, business, education, public relations, or related field required. Master's degree preferred

Work Experience:

  • 5+ years of related experience in Public Relations, Communications or Human Services in a health-related field preferred.

Preferred Experience:

  • 2 years of leadership or management experience

Equal Employment Opportunity

Seton Healthcare Family is an equal employment opportunity / Affirmative Action employer and complies with all applicable federal, state and local equal employment regulations and laws. It is the policy of the Seton Healthcare Family to afford equal employment opportunities to all employees and prospective employees without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local laws. This policy applies to all personnel actions, such as hiring, promotion, transfer, demotion, termination, layoff and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.

Affirmative Action goes beyond the concept of equal employment opportunity. Affirmative Action policies and programs are required to overcome the present effects of past discrimination and to achieve equal employment opportunity for members of groups that are or have been formerly under-represented. Affirmative Action policies and programs are tools whereby additional efforts are made to recruit, employ and promote qualified members of formerly excluded groups, even if that exclusion cannot be traced to particular discriminatory actions. Through specific and result-oriented activities, Seton Healthcare Family’s goals are to ensure that every person is given full consideration through equal employment opportunity policies and practices and to achieve a representative workforce through its affirmative action efforts.
It is further the policy of the Seton Healthcare Family to encourage vendors, contractors, affiliate institutions and others doing business with the Seton Healthcare Family to observe the principles of Equal Employment Opportunity and Affirmative Action.

Seton Healthcare Family is an EEO/AA employer: M/F/Disabled/Vet.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

Job ID: 362614
Category: Guest Services
Facility: TXAUS Seton Fund Development
Ministry: Ascension Seton, TX
Location: Austin, TX

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