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Senior Desktop Support Technician

We Are Hiring

Senior Desktop Support Technician - Ops Field Services - Full-Time, Days - 7702 Woodland Dr - Indianapolis, IN

Why Join Ascension?

Ascension Technologies leverages technology to create collaborative solutions that improve everyday health decisions. The technology enables seamless access to data across all applications transforming the customer experience when interacting with technology and enhancing our ability across Ascension to better serve communities with greater agility and responsiveness.  It is used to provide insightful use of automation and data-drive improvements to enhance the provider, patient and consumer experience as well as keeping cybersecruity with a strong posture to protect data and other valuable assets.  

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs. 

What You Will Do

As an Associate with Ascension Technologies, you will have the opportunity to provide Tier 1 software and hardware support.

Responsibilities:

  • Diagnoses and resolves problems using documented procedures and checklists.
  • Enters call data into tracking system.
  • Assists with the resolution of application, hardware and software problems.
  • Escalates problems to higher level technical support professionals when necessary.
  • Provides desktop services to customers following documented processes while providing a good customer service experience to those supported.
  • Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.
  • Validates IT related assets and completes complex projects.

What You Will Need

Education:

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Technical degree required

 

Equal Employment Opportunity

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
 
 
EEO is the Law Poster Supplement

E-Verify Statement

Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site) 

Job ID: 371879
Category: Information Systems
Facility: MOSTL Ascension Technologies
Ministry: Ascension Technologies
Location: Indianapolis, IN

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