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Customer Service Representative

We Are Hiring

Customer Service Representative - Administration 005 - PRN,Day - Strictly Peds Med Office Bldg - Austin,TX

Location: Round Rock, Satellite Office

Schedule: PRN 8am-5pm Monday-Friday

 

Why Join Ascension?

Ascension Seton, based in Austin, Texas, is a faith-based non-profit healthcare system founded in 1902 by the Daughters of Charity. Called to be a sign of God’s unconditional love for all, Ascension Seton strives to expand access to high-quality, low-cost, person-centered care and services. Ascension Seton operates more than 100 clinical locations, including four teaching hospitals which serve as training sites for Dell Medical School at The University of Texas.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.

 

What You Will Do

As an Customer Service Representative with Seton Family of Hospitals-TX, you will have the opportunity to perform a variety of customer service functions. In this role you will work PRN between the hours of Monday-Friday 8am-5pm. You will have the opportunity to work in a customer service role providing administrative and clerical support to patients and customers in a medical setting.

Responsibilities:

  • Handles customer service inquiries and problems. Provides orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
  • Uses systems for tracking, information gathering, or troubleshooting.
  • Responds to inquiries and may refer customers to secondary sources.
  • Maintains records as appropriate.
  • Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
  • Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
  • Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.
  • Provides general office and clerical support to assigned area.

What You Will Need

Education:

  • Diploma 
    • High school diploma or GED required
    • Bachelor's degree preferred

Work Experience:

  • 1 + years of Customer Service experience in a medical setting preferred
  • Bilingual in Spanish preferred, but not required
  • Athena experience preferred but not required
  • None required.

Equal Employment Opportunity

Seton Healthcare Family is an equal employment opportunity / Affirmative Action employer and complies with all applicable federal, state and local equal employment regulations and laws. It is the policy of the Seton Healthcare Family to afford equal employment opportunities to all employees and prospective employees without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local laws. This policy applies to all personnel actions, such as hiring, promotion, transfer, demotion, termination, layoff and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.

Affirmative Action goes beyond the concept of equal employment opportunity. Affirmative Action policies and programs are required to overcome the present effects of past discrimination and to achieve equal employment opportunity for members of groups that are or have been formerly under-represented. Affirmative Action policies and programs are tools whereby additional efforts are made to recruit, employ and promote qualified members of formerly excluded groups, even if that exclusion cannot be traced to particular discriminatory actions. Through specific and result-oriented activities, Seton Healthcare Family’s goals are to ensure that every person is given full consideration through equal employment opportunity policies and practices and to achieve a representative workforce through its affirmative action efforts.
 
It is further the policy of the Seton Healthcare Family to encourage vendors, contractors, affiliate institutions and others doing business with the Seton Healthcare Family to observe the principles of Equal Employment Opportunity and Affirmative Action.
 

Seton Healthcare Family is an EEO/AA employer: M/F/Disabled/Vet.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement
 

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

Job ID: 377594
Category: Administrative Support
Facility: TXAUS Dell Childrens Medical
Ministry: Ascension Seton, TX
Location: Austin, TX

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