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Patient/Visitor Liaison - Auxiliary Services

We Are Hiring

Patient/Visitor Liaison – Auxiliary – Part-time - Sacred Heart Hospital - Pensacola, FL 

Our Auxiliary department is expanding and added a few new positionsThis is a great position that allows for you to do meaningful work and have work-life balance, being that it is a part-time role! The ideal candidate will be available to work evenings and weekends as the shift will be 2pm - 8pm. 

Why Join Ascension?

Thank you for your interest in Northwest Florida’s leading health care provider – Sacred Heart Health System.


Northwest Florida is a growing, family-oriented community, offering a mild climate, year-round recreational opportunities and beautiful sugar-white beaches along the warm waters of the Gulf of Mexico.


As part of Ascension – the largest non-profit health system in the U.S. and the world’s largest Catholic health system – Sacred Heart offers competitive salaries and a comprehensive benefits package. Our associates consistently give high ratings to their workplace engagement and leadership’s support for their well-being.


Sacred Heart was founded by the Daughters of Charity in 1915. While our technology has improved dramatically and the buildings have grown and expanded, our commitment to the mission remains steadfast: to provide excellent health care to all people, with special attention to the poor and vulnerable. For our more than 100-year history, we have been blessed with talented associates who believe in our mission and are dedicated to serving our patients and families.


Sacred Heart Health System includes hospital campuses in Pensacola, Miramar Beach and Port St. Joe, Florida, as well as The Studer Family Children’s Hospital at Sacred Heart – Northwest Florida’s only children’s hospital – and Sacred Heart Medical Group, the largest network of primary care and specialty physicians in Northwest Florida. In affiliation with the University of Florida, Sacred Heart offers the region’s only kidney transplant program, as well as physician residency programs to train the next generation of doctors in internal medicine, pediatrics and obstetrics/gynecology.  To learn more about Sacred Heart Health System, visit


What You Will Do:

Our Patient/Visitor Liaison acts as a liaison between guests, staff, and patients to respond to patient and guest information inquiries. 



  • Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
  • Receives guest suggestions and complaints and escalates through proper channels.
  • Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
  • Identifies and report issues of safety and maintenance.
  • Assists in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates family’s needs and resolves issues before they become major source of concern.


What You Will Need:

Preferred Credential:

  • BLS Provider credentialed from the American Heart Association (AHA) 



  • Diploma 
    • High school education or equivalent required


Work Experience:

  • 1 year of relevant experience preferred


Equal Employment Opportunity

Sacred Heart Health System is an equal opportunity employer.

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

Sacred Heart Health System participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site) 

Job ID: 377789
Category: Guest Services
Facility: FLPEN Sacred Heart Hosp Pens
Ministry: Sacred Heart Health System, FL
Location: Pensacola, FL

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