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Patient/Visitor Liaison - Emergency Department

We Are Hiring

Liaison-Patient/Visitor - Emergency Department 001 - Part-Time, Rotating - St JohnHospital & MedCen - 34030 - Detroit, MI - St John Main

Rotating Days; Schedule will consist of two shifts from 3P-3A  and 1 shift from 3P-11P. Selected candidate must be available to work both weekdays and weekends.

 

Why Join Ascension?

In Michigan, Ascension operates 16 hospitals and hundreds of related healthcare facilities that together employ over 20,000 associates. Across the state, Ascension Michigan is working together to help bring patients more resources and better care. Ascension Michigan is also committed to its community; it provided over $272 million in community benefit and care of persons living in poverty in FY2018. Ascension Michigan is dedicated to spiritually centered, holistic care which sustains and improves the health of individuals and communities.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.

 

What You Will Do

As an associate with Ascension-Michigan, you will have the opportunity to act as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

Responsibilities:

  • Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
  • Receives guest suggestions and complaints and escalates through proper channels.
  • Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
  • Identifies and report issues of safety and maintenance.
  • Assists in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates family's needs and resolves issues before they become major source of concern.

What You Will Need

Licenses/Certifications/Registration:

  • Preferred Credential(s):
    • BLS Provider credentialed from the American Heart Association (AHA). 

Education:

  • Diploma 
    • High school diploma or GED required

Work Experience:

  • None required.
  • Health care experience preferred.

Equal Employment Opportunity

Ascension Michigan is an equal opportunity and affirmative action employer. We provide equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, height, weight, genetic information, marital status, amnesty, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. The information requested on this application will not be used for any purpose prohibited by law. If you require assistance or an accommodation to complete this application, please let us know.
 
For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
M/F/Disabled/Vet
 
 
Reasonable Accommodation
Ascension Michigan provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: reasonableaccommodations@stjohn.org. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Ascension Michigan will be reviewed at the e-mail address supplied.
Thank you for considering a career with Ascension Michigan.
 
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

Ascension Michigan participates in the Electronic Employment Verification Program.  Please click the E-Verify link below for more information.

E-Verify (link to E-verify site) 

Job ID: 376266
Category: Guest Services
Facility: MIDET Ascension St John Hosp
Ministry: Ascension SE Michigan, MI
Location: Detroit, MI

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