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Project Assistant-Member Services and Eligibility Enrollment

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We Are Hiring

Project Assistant- Member Services and Eligibility Enrollment Specialist

Health Alliance for Austin Musicians (HAAM) is currently seeking an energetic, highly organized, personable individual to facilitate member eligibility and enrollment. The Member Services Eligibility and Enrollment Specialist  will support HAAM’s Member Services department and core programs: Dental, Vision, Hearing, Wellness, Navigation, Specialty Care, Enrollment, and Voice. The Member Services Eligibility and Enrollment Specialist’s work will result in the fundamental execution of our mission; helping members obtain and maintain healthcare coverage, access  resources, develop community awareness, and engage with our organization. This position will also work to improve organizational efficiency and increase depth and breadth of services.

Position details:

  • Full time (40 hours a week), non-exempt. Most hours will fall Monday-Friday during the 9am and 5pm timeframe, however, regular evening and weekend work will be required as needed for community engagement events.

  • Work will be primarily based in the HAAM office at 3010 South Lamar Blvd., Suite 200 Austin TX 78704, with frequent travel throughout Austin for outreach

  • Position sits within the Member Services department.

Preferred qualifications:

  • Experience facilitating communication with many groups of stakeholders 

  • Bilingual in Spanish 

  • Knowledge of the Affordable Care Act, healthcare billing, local resources, and eligibility

Position requirements:

  • Strong personal alignment with, and a commitment to, HAAM’s mission

  • 2+ years experience in customer service, program support, social services programming, administrative support, and/or navigation

  • Can-do spirit and a natural ability to build positive relationships quickly

  • A self-starter who embraces new challenges and is internally motivated to succeed

  • Strong communication skills, both in-person and through email

  • Comfortable with and skilled in:

    • Trouble-shooting challenges and coming to responsible solutions

    • Balancing multiple deadlines and projects simultaneously to deliver high quality work

    • Strong attention to detail

    • Working as a part of a team

    • Working with diverse populations

    • Representing HAAM in the community

  • Reliable transportation


Why Join Ascension?

About Health Alliance for Austin Musicians 

The mission of the Health Alliance for Austin Musicians is to provide access to affordable healthcare to Austin’s low-income, underinsured working musicians with a focus on prevention and wellness. Since our founding in 2005, HAAM has helped more than 5,300 musicians’ access over $73 million dollars in healthcare services, including primary and specialty care, dental, vision, hearing and mental health services.

Ascension Seton, based in Austin, Texas, is a faith-based non-profit healthcare system founded in 1902 by the Daughters of Charity. Called to be a sign of God’s unconditional love for all, Ascension Seton strives to expand access to high-quality, low-cost, person-centered care and services. Ascension Seton operates more than 100 clinical locations, including four teaching hospitals which serve as training sites for Dell Medical School at The University of Texas.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.


What You Will Do

As an Associate with Ascension Seton, you will have the opportunity to provide administrative support on assigned project(s).

Highlighted position responsibilities: 

  • Member Navigation 

    • Assess needs, route members internally and externally where appropriate

  • Enrollment and Eligibility 

    • Conduct face to face member enrollment appointments

  • Determine program eligibility and process enrollments and renewing members

  • Lead role during annual ACA Open Enrollment event 

  • Admin/Support

    • Administrative support for Member Services department

    • Primary point of contact for HAAM’s 2600 members

    • Database maintenance 

    • Report writing

  • Coordination with community partners

What You Will Need


  • Diploma 
    • High school diploma or GED required

Work Experience:

  • None required.

Equal Employment Opportunity

Seton Healthcare Family is an equal employment opportunity / Affirmative Action employer and complies with all applicable federal, state and local equal employment regulations and laws. It is the policy of the Seton Healthcare Family to afford equal employment opportunities to all employees and prospective employees without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local laws. This policy applies to all personnel actions, such as hiring, promotion, transfer, demotion, termination, layoff and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.

Affirmative Action goes beyond the concept of equal employment opportunity. Affirmative Action policies and programs are required to overcome the present effects of past discrimination and to achieve equal employment opportunity for members of groups that are or have been formerly under-represented. Affirmative Action policies and programs are tools whereby additional efforts are made to recruit, employ and promote qualified members of formerly excluded groups, even if that exclusion cannot be traced to particular discriminatory actions. Through specific and result-oriented activities, Seton Healthcare Family’s goals are to ensure that every person is given full consideration through equal employment opportunity policies and practices and to achieve a representative workforce through its affirmative action efforts.
It is further the policy of the Seton Healthcare Family to encourage vendors, contractors, affiliate institutions and others doing business with the Seton Healthcare Family to observe the principles of Equal Employment Opportunity and Affirmative Action.

Seton Healthcare Family is an EEO/AA employer: M/F/Disabled/Vet.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

Job ID: 380224
Category: Business Administration
Ministry: Ascension Seton, TX
Location: Austin, TX

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