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Coord-Patient Access

We Are Hiring

Coord-Patient Access - Oncology Support Services - Full-Time,Day - Water Tower Medical Commons - Milwaukee,WI

*M-F, 8am-4:30pm

Why Join Ascension?

Ascension Wisconsin operates 24 hospital campuses and more than 100 related healthcare facilities from Racine to Eagle River. Ascension Wisconsin employs more than 1,300 primary and specialty care clinicians. Ascension Wisconsin is a faith-based healthcare organization that has been serving the state since 1848. In FY2018, Ascension Wisconsin provided more than $292 million in community benefit, including care of persons living in poverty.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.

What You Will Do

The Oncology Intake Coordinator collaborates with the Oncology Navigation and clinical team to coordinate and schedule new incoming referrals to the oncology clinics. They answer and monitor the Oncology Care Line. They obtain and accurately record demographic and insurance information and refer under and uninsured patients directly to one of the Financial Advocates. The Oncology Intake Coordinator requests and ensures all necessary medical records are obtained and available to the health care team. The Oncology Intake Coordinator acts as a collaborative member of the Navigation Team and as a resource to the Oncology Patient Navigators. They effectively communicate information to internal and external customers, while maintaining a focus on patient service and patient confidentiality. 

  • Monitors and schedules incoming referrals

  • Answers telephone, screens calls and provides information to patients and other callers   

  • Registers patients, obtaining and entering all necessary demographic and insurance information to ensure accurate billing 

  • Ensures insurance eligibility is verified prior to the visit 

  • Determines if patient needs referral to Financial Advocate (un or underinsured) or Oncology Social Worker for transportation needs

  • Obtains and ensures all necessary medical records are available prior to the visit

  • Answers and monitors the Oncology Care Line

  • Monitor/Maintains and orders educational materials for the navigation team

  • Assists in maintaining the Navigation Database

  • Documents clear, concise and appropriate messages to ensure provider and co-workers comprehension 

  • Responds effectively, handle multiple priorities and meets deadlines  

  • Communicates effectively with all patients, families and customers to exceed expectations 

  • Promotes and maintains excellence in our patient and family experience   

What You Will Need


  • Diploma 
    • High school diploma or GED required

Work Experience:

  • None required.
  • Excellent customer service skills, good phone etiquette, problem solving skills, good critical thinking skills, as this is a new position in our clinic.

Equal Employment Opportunity

Ascension Wisconsin is an equal opportunity employer and will not discriminate against employees or prospective employees on basis of age, race, creed, color, religion, marital status, sex, national origin, ancestry, citizenship, sexual orientation, disability, arrest and/or conviction record, military status, protected veteran status, or any other characteristic or status protected by law.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:


EEO is the Law Poster Supplement

Job ID: 383917
Category: Patient Services
Ministry: Ascension Wisconsin, WI
Location: Milwaukee, WI

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