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Resident Admissions Coordinator

We Are Hiring

Sherbrooke Village, part of Ascension Living, is looking for caring and compassionate Resident Admissions Coordinator to join the team in suburban St. Louis! This community boasts two neighborhoods on campus: assisted living and skilled nursing, which includes memory care, short and long-term care and rehabilitation in a hospital-like setting. As a bonus, we neighbor the beautiful Gravois Creek Conservation area, backing up to walking trails, wildlife and more.

Why Join Ascension?

  • Be part of a great team and culture

  • Generous PTO, excellent (and affordable) medical, dental, vision and retirement (with a match)

  • Flexible scheduling and student friendly

  • Tuition reimbursement, discount programs and more

What You Will Do

As Resident Admission Coordinator, you will work be responsible for assisting with visitors and prospective residents in a courteous and professional manner, performing administrative/clerical duties for the Director of Sales, and coordinating new resident move-ins.

Key Responsibilities

  • Meet with new residents to coordinate move-in as assigned by Director of Sales

  • Manage the occupancy process from receipt of deposit to move in, continuously promoting the community to that individual

  • Help facilitate in making the move to their new residence as smooth as possible

  • Prepare closing packets and coordinates all aspects pertaining to scheduling move-ins and developing move-in guide

  • Provide addendum to resident when modifying apartment and works with resident to ensure that they have a complete understanding of the contractor approval process

  • Communicate with future residents regarding notices for projected move in dates

  • Work with the Maintenance Director and Housekeeping Director to ensure completion of apartments as assigned by the Director of Sales. Keep all appropriate parties apprised of move-in dates and possible adjustments

  • Spend significant time on the telephone, generating interest from new leads, follow up on inquiries and generally answering questions about the community

  • Provide back-up support for Sales team as directed to promote the sales process through ongoing contact with a prospective resident via telephone, personal visits, tours, events, seminars and home visit activities

  • Manage all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervision and accurate documentation of all contacts in the leads management system

  • Provide assistance to the Director of Sales in the development of the community marketing plan, including opportunities or challenges for development of strategies to be used for maintaining optimal occupancy levels

  • Continually monitor and provide information to the Director of Sales regarding the effectiveness of the advertising and marketing program

  • Coordinate sales and marketing event logistics (lead generation and conversion related to events)

What You Will Need

Required Experience

  • Experience working with health insurance including managed care

  • Minimum 2 years working in a healthcare setting

Preferred Education/Experience

  • Bachelor’s degree in a marketing or related field 

  • Sales experience within a senior living environment 

  • Proven experience to include marketing strategy and tactics, sales techniques and sales systems

  • Consultative selling skills 

  • Thorough understanding of senior housing and referral sources

Equal Employment Opportunity

Ascension is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

Ascension participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site) 

Job ID: 408532
Category: Business Administration
Ministry: Ascension Living
Location: St Louis, MO

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