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We Are Hiring
Dental Program Administrative Coordinator
Health Alliance for Austin Musicians (HAAM) is currently seeking an energetic, highly organized, personable individual to provide member navigation and administrative support within HAAM’s Dental Program. The HAAM Dental Administrative Lead will support HAAM’s Member Services department with the responsibility of executing key functions of The HAAM Dental Program including member/provider referral coordination, authorizations, tracking of claims, data entry and database maintenance, reconciling billing, accounts receivable and payable. The HAAM Dental Program Administrative Coordinator’s work will result in the fundamental execution of our mission; helping members obtain dental care, access resources, develop community awareness, and engage with our organization.
Full time (40 hours a week), non-exempt. Most hours will fall Monday-Friday during the 9am and 5pm timeframe, however, infrequent evening and weekend work will be required as needed for community engagement events.
Work will be based in the HAAM office at 3010 South Lamar Blvd., Suite 200
Position sits within the Member Services department.
Strong personal alignment with, and a commitment to, HAAM’s mission
2+ years experience in customer service, program support, social services programming, healthcare setting, administrative support, and/or navigation (preferred dental office experience)
Can-do spirit and a natural ability to build positive relationships quickly
A self-starter who embraces new challenges and is internally motivated to succeed
Strong communication skills, both in-person and through email
Comfortable with and skilled in:
Troubleshooting challenges and coming to responsible solutions
Balancing multiple deadlines and projects simultaneously to deliver high quality work
Strong attention to detail
Working as a part of a team
Working with diverse populations
Representing HAAM in the community
Other duties as assigned
Dental office administrative experience
Experience facilitating communication with many groups of stakeholders
Bilingual in Spanish
Knowledge of dental healthcare billing, local resources, and eligibility
Why Join Ascension?
Ascension Seton, based in Austin, Texas, is a faith-based non-profit healthcare system founded in 1902 by the Daughters of Charity. Called to be a sign of God’s unconditional love for all, Ascension Seton strives to expand access to high-quality, low-cost, person-centered care and services. Ascension Seton operates more than 100 clinical locations, including four teaching hospitals which serve as training sites for Dell Medical School at The University of Texas.
Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.
About Health Alliance for Austin Musicians
The mission of the Health Alliance for Austin Musicians is to provide access to affordable healthcare to Austin’s low-income, underinsured working musicians with a focus on prevention and wellness. Since our founding in 2005, HAAM has helped more than 5,300 musicians’ access over $73 million dollars in healthcare services, including primary and specialty care, dental, vision, hearing and mental health services.
What You Will Do
As an Associate with Ascension Seton, you will have the opportunity to coordinate and/or lead assigned program(s).
Highlighted position responsibilities:
Assess needs, route members internally and externally where appropriate
Coordinate with community partners regarding member referral and billing needs
Provide authorization coordination between members and providers
Administrative support for Member Services department
Primary point of contact for HAAM’s 80+ Dental Providers
Bookkeeping, accounts payable/receivable
Proficient in the use of Microsoft Excel, FileMaker Pro, Office 365, RedCap, Google Suite, QuickBooks, Salesforce
Enrollment and Eligibility
Lead role during annual ACA Open Enrollment
What You Will Need
Equal Employment Opportunity
Seton Healthcare Family is an equal employment opportunity / Affirmative Action employer and complies with all applicable federal, state and local equal employment regulations and laws. It is the policy of the Seton Healthcare Family to afford equal employment opportunities to all employees and prospective employees without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local laws. This policy applies to all personnel actions, such as hiring, promotion, transfer, demotion, termination, layoff and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.
Seton Healthcare Family is an EEO/AA employer: M/F/Disabled/Vet.
For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.