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Service Portfolio Management Manager (remote/virtual)

We Are Hiring

Ascension Technology is hiring!   If you are experienced in Service Portfolio Management we are looking for you!!!   If you are looking to join a dynamic team please apply today!!

Why Join Ascension?

Ascension Technologies  leverages technology to create collaborative solutions that improve everyday health decisions. The technology enables seamless access to data across all applications transforming the customer experience when interacting with technology and enhancing our ability across Ascension to better serve communities with greater agility and responsiveness.  It is used to provide insightful use of automation and data-drive improvements to enhance the provider, patient and consumer experience as well as keeping cybersecruity with a strong posture to protect data and other valuable assets.  

 Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2019, Ascension provided $2 billion in care of persons living in poverty and other community benefit programs.

Ascension includes more than 150,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia, while providing a variety of services including clinical and network services, venture capital investing, investment management, biomedical engineering, facilities management, risk management, and contracting through Ascension’s own group purchasing organization.
 

What You Will Do

As a Service Portfolio Management Manager with Ascension Technologies, you will have the opportunity to lead the design and execution of deployed business application systems and mentor less-experienced staff with responsibility for their technical development.

Responsibilities:

  • Governs the service portfolio management and request management processes end-to-end in a multi-provider environment with internal and external service delivery teams
  • Manages the process for maintaining a single source of customer facing service offerings and tracks the status of planned, current and retired services
  • Maintains a clear definition of all services
  • Measures viability of each service offering
  • Acts as a point of escalation for request management issues and ensures that request management operates effectively when more than one service provider (internal or external) is fulfilling a request
  • Ensures each process integrates effectively and efficiently with other existing business and IT processes
  • Oversees efforts to build organizational understanding of each process (e.g., purpose, outcomes, expected impact, rationale and need)
  • Develops, implements and monitors metrics for process effectiveness and efficiency, ensuring smooth integration between all key stakeholder groups at a process, people and tool level
  • Continuously analyzes processes to determine gaps and identifies solutions to close said gaps
  • Evaluates and addresses the financial, cultural, technological, organizational and people issues that may need to be addressed as a result of a proposed process change
  • Fosters productive partnerships with internal service delivery teams and MSPs to ensure that the service management processes are adhered to and meets Ascension’s explicit and implicit expectations
  • Reports and presents results and findings, as well as actionable recommendations to senior leadership
  • Maintains a broad understanding of various technologies utilized in Ascension Technologies’ environment inclusive of infrastructure and applications
  • Mentors, defines and coordinates day-to-day responsibilities for junior staff reporting to this function
  •  

    Leadership/Interpersonal Skills

  • Communicates and interacts effectively at various levels of the organization including senior leadership, business stakeholders and technical subject matter experts
  • Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience
  • Facilitates resolution of issues through creative solutioning, open exchange of information and viewpoints and influence; uses negotiation skills when appropriate
  • Embraces change and is not limited to past or current thinking; willing to try new methods
  • Considers novel ideas and thinks outside the box
  • Does not equate busy with effective and places a higher value on initiatives with potential for a greater impact and return
  • Adjusts and modifies approach based on circumstances
  • Builds trust upstream (e.g., IT governance) and downstream (e.g., service providers)
  • Instills a sense of urgency in driving to completion; escalates issues as needed with MSPs, vendors, internal IT teams and senior leadership
  • Builds effective relationships with partners and vendors to understand and commit to Ascension’s organizational goals; fosters goodwill and collaboration amongst teams and leads by example

What You Will Need

Education:

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.
  • BS in Computer science, engineering or related field or an equivalent combination of education and/or experience preferred

Work Experience:

  • 1 year of experience required.
  • 4 years of experience preferred.
  • 2 years of leadership or management experience preferred.
  • 5+ years of experience with IT service delivery management in a multi-vendor, large complex environment
  • Demonstrated ability to translate ITIL principles into practice
  • Demonstrated prior experience in developing and governing service portfolio management and request management processes in a multi-vendor environment
  • ITIL certification higher than foundation level (e.g., intermediate, expert, master) is preferred
  • Healthcare provider industry experience is preferred

Equal Employment Opportunity

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
 
 
EEO is the Law Poster Supplement

E-Verify Statement

Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site) 

Job ID: 415575
Category: Information Systems
Ministry: Ascension Technologies
Location: St Louis, MO

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