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Customer Service Rep

We Are Hiring

Customer Service Representative - Patient Accounting - Full-Time, Days - Lourdes Business Center - Binghamton,NY

Schedule:  Monday - Friday, Shift can vary from 7:30am - 4:00pm to 9:00am - 5:30pm; must be flexible to cover varying hours if assigned.

This full-time position is eligible for benefits including medical, dental and vision insurance; retirement savings plan with employer match; tuition assistance and much more. You will work out of our centralized call center location on Lewis Road in Binghamton.

Why Join Ascension?

 Lourdes, based in Binghamton, New York, is dedicated to spiritually centered, holistic care which sustains and improves the health of individuals and communities. The main hospital campus includes medical, surgical and specialty nursing units, an Ambulatory Care Center, Breast Care Center, a Regional Cancer Center and numerous specialty practices. Reaching beyond the main hospital campus, Lourdes has established a network of primary care providers at 12 convenient sites throughout the region; and the Lourdes at Home and Hospice programs which care for patients in their homes and various nursing facilities. Two mobile mammography vans, a dental van and a medical services van deliver health services out into the region, making health care more easily accessible to surrounding communities.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2019, Ascension provided $2 billion in care of persons living in poverty and other community benefit programs.

Ascension includes more than 150,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia, while providing a variety of services including clinical and network services, venture capital investing, investment management, biomedical engineering, facilities management, risk management, and contracting through Ascension’s own group purchasing organization.

What You Will Do

As a Customer Service Representative with Lourdes Hospital, you will have the opportunity to determine and verify insurance coverage and coordination of benefits from all sources for the assigned area. You will interact with patients by phone and in person to explain, troubleshoot and/or accept payments for balances on patient accounts.


  • Answers patient calls in a professional, respectful and caring manner resolving questions, issues and accepting payments regarding healthcare billing claims. 

  • Learns all aspects of healthcare processed claims; how to read, understand and interpret explanations of benefits.  

  • Confirms insurance coverage. Determines necessity for pre-authorization and confirms if authorization has been completed. 

  • Determines financial responsibility for services provided. Notifies patients and/or practitioners of any services that are not authorized by insurance.

  • Communicates with patients and practitioners regarding financial responsibility and insurance coverage issues.

  • Maintains detailed documentation in the patient account record of all billing activities. Maintains documentation of claims processed as part of the daily claims reconciliation process.

  • Understands and can explain claims for commercial insurance companies, third party organizations and/or government or self payers.

  • Researches, analyzes and interprets Medicare/Medicaid billing and reimbursement practices.

  • Maintains detailed documentation in the patient account record of all billing activities. Maintains documentation of interaction with patients resulting from calls to/from the customer service queue. 

  • Consults with appropriate parties to resolve unbilled claims, alleged incorrect claims and/or coding issues, expressed care issues, HIPAA issues or any other patient concerns expressed in their calls to the CS queue.  Reviews related accounts for proper billing practices and reimbursement.

What You Will Need


  • Diploma: High school diploma or GED preferred

Work Experience:

  • None required.

  • Experience in at least 1 of the following areas strongly preferred: Healthcare billing knowledge, Customer Service experience, Call Center experience.

Equal Employment Opportunity

As an equal opportunity employer, Our Lady of Lourdes Memorial Hospital (Lourdes) complies with all applicable employment laws and regulations.  In order to provide equal employment opportunities to all individuals, employment decisions at Lourdes are based on merit, qualifications and abilities.

Lourdes does not discriminate based on race, color, religion, gender, disability, protected veteran status, sexual orientation, national origin, age, genetic information, marital status, amnesty, any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. 

Lourdes is an EEO/AA employer: M/F/Disabled/Vet.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

Job ID: 424058
Category: Patient Services
Ministry: Lourdes, NY
Location: Binghamton, NY

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Our facilities are currently taking precautions to help keep patients and visitors safe, which may include conducting screenings, restricting visitors and practicing distancing for compassionate, safe care. We continuously monitor COVID-19 guidance from the Centers for Disease Control and Prevention (CDC) and adjust our safety practices and safeguards accordingly.